Disclosed are a communication method and a communication system. The method includes the following steps: a first communication device sends a communication request signal and a second identification code corresponding to a second communication device to a first switch device via a first exchange device by means of telephone connection; the first switch device sends the communication request signal and the second identification code to a second switch device via a cloud server by means of network connection; the second switch device sends the communication request signal to the second communication device via a second exchange device by means of telephone connection; when the second communication device confirms the communication request signal, a communication connection is set up between the first communication device and the second communication device via the first switch device, the cloud server and the second switch device. |